A short blog post here with a simple Amazon hack that someone in my Facebook group (you can join here) took action on and got over £13,000 back from Amazon by following it!!
I can pretty much guarantee that Amazon owe you money for lost or damaged inventory - don't assume that they automatically recompense you for all of these - they don't.
It's relatively easy to do, just follow the steps below:
1. Go to Reports > Fulfillment by Amazon
2. In the left hand column under Inventory, select Inventory Adjustments
3. Click on Download, and add in a From Date as far back as you started selling, and a To Date of today
4. Click on Request Download, then Download when it is ready:
5. Once it has downloaded, open the text file, Edit, Select All, then copy and paste it into Excel or Google Sheets
6. Delete everything that isn't a "E" or an "M" in the reason column. These are items that are Amazon damaged or misplaced.
7. Open a case - Help > Contact Us > Selling on Amazon > Fulfillment by Amazon > FBA Issue > Something Else - and tell them that you would like to be reimbursed for the attached damaged items. Make sure you attach your Excel file, and do it in batches of 5 ASINs. This will mean you may need to open multiple cases, but you will get a better response from Amazon by limiting it in this way.
I posted this in my Facebook group a couple of months ago, and here is a comment from one of my members: "I still have 4000 out of 5100 lines of data to go through. I've opened 13 days of cases and received over £13,000 back from reimbursements. I don't open cases on weekends. I have started to send about 30 cases a day the last 3 days and had no problems from Amazon." That is obviously from a big seller, but it just proves what can be done. Let me know how you get on. I would recommend you diary to do this every month of so.